At Fitness Factory, we are committed to safeguarding your privacy and protecting your personal data. Our Privacy Policy is in compliance with Singapore’s Personal Data Protection Act (PDPA). This policy outlines how we collect, use, disclose, and secure your personal information. We pay particular attention to the handling of credit card data to ensure its confidentiality and security.

Data Collection and Usage:

Collection of Personal Information: We may collect your personal information when you engage with our services, including enrolling in our Personal Training packages and Personal Training Subscription Plans. This information may include your name, contact details, medical history (if relevant), and credit card information.

Use of Personal Information: We use the information we collect for several purposes, including:

  • Facilitating your participation in our services
  • Providing our services, such as scheduling and conducting personal training sessions.
  • Processing payments for your subscription, including monthly charges.
  • Communicating with you about appointments, subscription details, and service updates.
  • Meeting our legal and regulatory obligations.

Non-Retention of Credit Card Information:

We want to assure you that we do not retain or store your credit card information. For payment processing, we rely on trusted and secure payment processing services to ensure the confidentiality and security of your financial data.

Disclosure of Personal Information:

We value your privacy and, except in the following circumstances, we do not disclose your personal information to third parties:

  • When required by law or to fulfill legal obligations.
  • To facilitate your personal training sessions with our trainers.
  • For payment processing, your credit card information will be securely transmitted to our trusted payment processing service.

Your Rights:

Under the PDPA, you have specific rights:

  • Access to the personal information we hold about you.
  • Requesting corrections to your personal information.
  • Withdrawing your consent for us to collect, use, or disclose your data.
  • Filing a complaint if you believe your privacy rights have been violated.

Data Security:

We take data security seriously and employ reasonable measures to protect your personal information from unauthorized access or disclosure. These measures encompass physical, electronic, and managerial procedures.

Contact Information:

For inquiries, concerns, or requests related to your personal information or this privacy policy, please reach out to us at query@fitnessfactory.com.sg.

Policy Updates:

We retain the right to update this privacy policy to reflect changes in our practices or for legal and regulatory reasons. Any revisions will be posted on our website, and the updated policy will apply to all data collected after the effective date of the changes.

Effective Date: October 2023

Your trust is vital to us, and we are committed to ensuring that your privacy is protected. Thank you for choosing Fitness Factory.